What it means
Care Navigation is a relatively recent approach in the NHS.
It aims to increase patient wellbeing, better use resources within the health service, and to reduce unnecessary GP appointments.
Staff in GP practices have always ‘signposted’ patients towards certain types of support or services, but Care Navigation is a step beyond that.
In many cases it is still Reception or Clerical Staff doing the work, but additional training gives them a wealth of knowledge of what is available, and the skills to connect with the patient.
Active listening, emotional intelligence asking questions and giving feedback all build trust, and encourage patients to take an active role in managing their own health.