How we Work
Our teams of dedicated staff work across Durham Dales helping patients in their care homes,GP surgeries, Out of Hours hubs or visiting them at home.
CQC said our team “treat people with compassion, kindness, dignity and respect.”
The Clinical Team of General Practitioners, Advanced Nurse Practitioners, Health Care Assistants and Emergency Care Practitioners see patients in a number of settings, with Community Psychiatric Nurses providing Mental Health Services.
Our Clinical Pharmacists provide services to the recently formed Primary Care Networks.
Our Health Care Coordinator and Social Prescribing Link Workers provide patients with help and support with their non-clinical social needs. They work with a range of service providers, local authorities and community groups to help patients remain independent and to obtain access to community support networks.
We have a Management Team which works with commissioning bodies, Primary Care Networks, GP practices and Care Home to secure new contracts, monitors performance, manages training, provides corporate governance and management support to the clinical and non clinical teams. Our Administration Team support and coordinate the services provided by our clinical teams.
CQC saw that we had “proactively worked with the commissioners of the service to ensure it met the needs of the patients.”
We’re an open, approachable and accountable organisation that places a premium on staff resilience and wellness.
CQC concluded “The management were knowledgeable about issues and priorities relating to the quality and future of services. They understood the challenges and were addressing them”