Durham Dales Health Federation is made up of over 50 staff with a wealth of experience from a diversity of medical and non-medical backgrounds.

When DDHF was inspected by the Care Quality Commission (CQC) in 2019, they described us as having “a clear vision and credible strategy to deliver high quality care and promote good outcomes for patients.”

How we Work

Our teams of dedicated staff work across Durham Dales helping patients in their  care homes,GP surgeries, Out of Hours hubs or visiting them at home.

CQC said our team “treat people with compassion, kindness, dignity and respect.”

The Clinical Team of General Practitioners, Advanced Nurse Practitioners, Health Care Assistants and Emergency Care Practitioners see patients in a number of settings, with Community Psychiatric Nurses providing Mental Health Services.

Our Clinical Pharmacists provide services to the recently formed Primary Care Networks. 

Our Health Care Coordinator and Social Prescribing Link Workers provide patients with help and support with their non-clinical social needs. They work with a range of service providers, local authorities and community groups to help patients remain independent and to obtain access to community support networks.

We have a Management Team which works with commissioning bodies, Primary Care Networks, GP practices and Care Home to secure new contracts, monitors performance, manages training, provides corporate governance and management support to the clinical and non clinical teams. Our Administration Team support and coordinate the services provided by our clinical teams.

CQC saw that we had “proactively worked with the commissioners of the service to ensure it met the needs of the patients.”

We’re an open, approachable and accountable organisation that places  a premium on staff resilience and wellness.

We obtained a rating of Good for leadership and management in our 2019 CQC inspection. 

CQC concluded “The management were knowledgeable about issues and priorities relating to the quality and future of services. They understood the challenges and were addressing them”


We have a strong track record of innovation and development in our work, and this is matched by our commitment to continued training and career progression for all staff. 

CQC said “There were processes for providing all staff with the development they need”.

As well as having the necessary and up to date skills to perform their core duties, we will always look to identify future development opportunities to meet both individuals’ ambition and the evolving needs of the organisation.

Every staff member will have the chance to discuss their future development needs and objectives with their line manager as part of a  regular appraisal programme.

The wealth and diversity of our organization means we have many colleagues able to provide formal and informal training from their own expertise, with additional external training considered on the basis of need and organisational objectives.

Care Quality Commission Inspection.

The CQC is the independent regulator of health and social care in England, and they monitor, inspect and rate every service on a regular basis.

In order to do this, they ask 5 key questions of every service and organisation they inspect:

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

A rating is awarded in response to each of these questions, along with an overall rating following this scale.

CQC Colour coded ratings chart
A Green outlines star denotes an outstanding rating A green circle denotes a good rating An orange circle denotes a rating of requires improvement A red circle denotes an inadequate rating

The full CQC report can be downloaded as a pdf here, or read online at the CQC website at this link.