Durham Dales Health Federation rated as ‘Good’ by Care Quality Commission

At the end of July, DDHF was inspected for the first time by the Care Quality Commision.

The CQC is the independent regulator of health and social care in England, and they monitor, inspect and rate every service on a regular basis.
In order to do this, they ask 5 key questions of every service and organisation they inspect:

• Are they safe?
• Are they effective?
• Are they caring?
• Are they responsive to people’s needs?
• Are they well-led?

A rating is awarded in response to each of these questions, along with an overall rating following this scale.

We are pleased to announce that having received the full report from CQC, DDHF has been awarded an overall rating of ‘Good’ with all 5 questions also gaining the same rating.

The full CQC report is available to read here, and has been published on the CQC website, but summarised findings included:

 

“Staff involved and treated people with compassion, kindness, dignity and respect.”

 

“Patients were able to access care and treatment from the service within an appropriate timescale for their needs.”

 

“Staff understood patients’ personal, cultural, social and religious needs. They displayed an understanding and non-judgmental attitude to all patients.”

 

“There was a strong focus on continuous learning and improvement at all levels of the organisation.”

 

“The service had proactively worked with the commissioners of the service to ensure it met the needs of the patients.”

 

“The service had a clear vision and credible strategy to deliver high quality care and promote good outcomes for patients.”

We are pleased with the ratings we have received, and believe it is a just reward for the hard work of our dedicated staff, and their commitment to delivering high quality, innovative primary care across the Durham Dales.