Recruitment

Interested in employment opportunities? We will regularly update this section of our website with any specific roles available in the Durham Dales locality.

However, you can also send your CV in to us in advance of specific vacancies becoming available by emailing team@ddhf.co.uk.

Durham Dales Practices have chosen to federate as Durham Dales Health. The stated intent of the Federation is to work together with GP Medical Practices to provide high quality, cost effective primary healthcare services across the Durham Dales locality.

Salary

£22,382 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0041-24-0010

Job locations

Unit 51 Innovation Hse, Longfield Rd

South Church Enterprise Park

Bishop Auckland

Durham

DL14 6XB

 

The closing date is 31st May 2024

Job summary

This is a role established to support the organisation in carrying out day-to-day activities and to provide an element of cover or additional resource to our partner organisations as required.

The post-holder will work closely with, and under the direction of, the management team to improve standards across a wide range of organisational activities. The position is challenging and suitable for someone who wishes to demonstrate initiative with a desire to develop their own skills further in our rapidly growing organisation.

 

The post-holder may be required to provide reception and/or administrative support to member practices on either a short or long term basis to cover absence, recruitment gaps or sickness or a long term placement/job share with member practices.

 

Main duties of the job

  • Offer general assistance to the team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Ensure an effective and efficient service is provided to patients and any other visitors
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the organisation
  • To have a thorough knowledge of all procedures and to work in accordance with written protocols
  • Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed
  • Promote Equality and Diversity and Health and Safety of self and others
  • Promote and maintain DDHF Core Values
  • Any other duties which may be required from time to time
  • Using judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

 

About us

A group of 12 GP practices across Durham Dales got together, looking for a solution to help them provide the care patients needed, share resources and ideas, and be prepared for the challenges the NHS would face in the future.The answer they came up with was a formal collaboration between the dozen practices: the Durham Dales Health Federation.DDHFs founding principal is to work together to provide high-quality, cost effective primary healthcare services.That means providing a range of services that all GP practices in the area can use to help look after patients.We employ a range of clinical staff pharmacists, nurses, emergency care practitioners and social prescribing link workers as well as non-clinical, administration support staff.

DDHF are able to offer an NHS pension and lenght of service holidays. Other benefits are available on our website

 

Job description

Job responsibilities

The administrator will be required to promote and support the mission and vision of the service for which they are responsible. They will:

  • Adapt to and support any changes that are implemented to improve the service
  • At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner
  • Demonstrate their commitment by the efficient completion of all tasks allocated
  • Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations
  • Adhere to equal opportunities policy throughout the course of their employment
  • Ensure building security; have thorough knowledge of doors/windows/alarm

 

Administration

  • Providing administration/ reception support to the wider DDHF team and our member Practices
  • Inputting data
  • Document management
  • Ensure urgent correspondence and items of relevance are immediately brought to the attention of the Managing Director, Chair and Directors and respond to correspondence, as appropriate
  • Circulate information to members of the wider DDHF team as required
  • Develop and maintain systems and update information to be shared between DDHF & member practices
  • Comply with any internal or external audits where required
  • Coordinate IDS Locality meetings, attend and take minutes/actions
  • Coordinate IDS mutli-disciplinary team meetings, and attend IDS Coordinator meetings
  • Open and appropriate distribution of all postal correspondence
  • Minute DN coordination, SPLW/CPN, SPLW/HCC Team meetings and ad hoc meeting as required e.g. internal community hospital meetings, EHCP meetings
  • Ad hoc organisation of corporate events for DDHF
  • Ad hoc circulation of communications to Practices as required

 

Personal/Professional development

  • The post-holder will participate in any training programme implemented by DDHF as part of this employment, such training to include:
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others

 

Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the organisational policies and procedures relating to confidentiality and the protection of personal and sensitive data.

 

Communication

  • The post-holder should recognize the importance of effective communication within the team and will strive to:
  • Communicate effectively with other team members, patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Knowledge & Skills

Essential

  • IT literate with Microsoft Office Word & Excel
  • Good English language, numeracy and communication skills
  • Pleasant disposition, helpful and effective telephone manner
  • Professional approach to appearance and conduct
  • Awareness and maintenance of confidentiality
  • Accurate and methodical in completing tasks.
  • Proactive and flexible with good time management.
  • Ability to listen, to discuss and inform clearly
  • Able to prioritise effectively
  • Ability to use own initiative but seek help and support when needed
  • Able to work in a team
  • Ability to record in writing both clearly and accurately

Desirable

  • Minute taking skills
  • Meeting coordination skills

Experience

Essential

  • Experience of admin/ reception role
  • Experience of data entry
  • Experience of Diary management

Desirable

  • Working knowledge of SystmOne
  • Previous experience of working in primary care

Qualifications

Essential

  • 5 GCSEs/O levels including English and Maths at grade C minimum (or equivalent)

Desirable

  • NVQ Admin level 3/4

Other

Essential

  • Reliable
  • Positive can do attitude
  • Ability to travel independently within the Durham Dales Locality.
  • Able to provide cover at different bases within the County Durham Locality at short notice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Salary

£48,539 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0041-24-0008

Job locations

Unit 51 Innovation Hse, Longfield Rd

South Church Enterprise Park

Bishop Auckland

Durham

DL14 6XB

 

The closing date is 31st May 2024

Job summary

As an Advanced Clinical Practitioner you will be an experienced nurse/paramedic who, acting within your professional boundaries, will provide care for patients registered at any of the care homes, patients homes and GP practices in the Durham Dales area from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care.

You will be expected to work across all of the services provided by DDHF.

 

Main duties of the job

As an Advanced Clinical Practitioner you will be working across the following services:

  • home and care home visits
  • long term conditions reviews
  • palliative care
  • telephone triage
  • Extended primary care access services (evenings, weekends, bank holidays)
  • Clinical support within practice
  • Enhanced health in care homes

 

About us

12 GP practices across Durham Dales got together, looking for a solution to help them provide the care patients needed, share resources and ideas, & be prepared for the challenges the NHS would face in the future.

The answer they came up with was a formal collaboration between the dozen practices: the Durham Dales Health Federation

DDHFs founding principal is to work together to provide high-quality, cost effective primary healthcare services. DDHF provide a range of services that all GP practices in the area can use to help look after patients.

Our range of staff, include Advanced Nurse Practitioners, Pharmacists, Health care coordinators & social prescribing link workers as well as non-clinical, administration support staff.

DDHF are able to offer a range of benefits to their employees; these are as follows;

Enhanced rates during weekends

Mileage claim (45p per mile)

Overtime is available

We currently do not do night shift

Flexible Working

Breakfast sandwiches (vegetarian included) every Friday morning!

NHS pension is carried over

Car lease scheme which is transferable.

We fully support training & development

Clinical supervision bi weekly

Clinical team meeting bi weekly.

Regular 1-2-1 support & appraisals

Bike Scheme

Salary Sacrifice Scheme (Currys?)

Dress Down Friday

Complimentary refreshments

Free Car Park

Health service discounts

Immunisations offered

Eye tests reimbursed

 

Job description

Job responsibilities

 

  • Assess patients presenting with acute illness or for review of chronic disease conditions
  • Undertake home visits for acute illness or chronic disease management
  • Diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis
  • Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly
  • Assess, diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs
  • Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate)
  • Diagnose and manage both acute and chronic conditions, integrating both drug- and nondrug-based treatment methods into a management plan
  • Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols and formularies
  • Work with patients and their carers in order to support compliance with and adherence to prescribed treatments
  • Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions
  • Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
  • Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care
  • Assess, identify and refer patients presenting with mental health needs in accordance with the NSF for Mental Health
  • Undertake minor surgery as appropriate to competence
  • Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
  • Communicate with and support patients who are receiving bad news
  • Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
  • Maintain effective communication within DDHF and with external stakeholders
  • Attend and contribute to team meetings
  • Undertake mentorship for more junior staff, assessing competence against set standards

 

Person Specification

Qualifications

Essential

  • Registered first level nurse
  • Relevant nursing/health degree
  • Mentor/teaching qualification
  • Non-medical independent nurse prescriber
  • Msc in Advanced Clinical Practitioner or equivalent OR must be willing to work towards

Knowledge & Skills

Essential

  • Advanced clinical skills
  • Management of patients with long-term conditions
  • Management of patients with complex needs
  • Clinical examination protocols and procedures
  • Boundaries of own role and other roles in a nurse-led service
  • NSF, NICE guidelines
  • Local and national health policy and wider health economy
  • Clinical governance issues in primary care
  • Patient group directions (PGDs) and associated policy usage
  • Clinical leadership skills
  • Communication skills, both written and verbal
  • Communication of difficult messages to patients and families
  • Negotiation and conflict management skills
  • Change management
  • Teaching and mentorship
  • clinical setting Resource management

Desirable

  • Knowledge of public health issues
  • Able to identify determinants on health in the area
  • Knowledge of public health issues in the area

Experience

Essential

  • Minimum 2 years post registration experience
  • At least 2 years recent primary and community nursing experience
  • Nurse-led management of minor illness, minor ailments and injuries
  • Nurse-led triage including telephone triage
  • Partake in clinical audit

Desirable

  • Project management
  • Working with community development initiatives
  • Health-needs assessment
  • Home visit assessment of patients
  • Community nursing specialist qualification
  • Leadership in quality initiatives such as clinical benchmarking
  • Clinical supervision training and experience

Other

Essential

  • Full UK driving Licence
  • Willingness to travel throughout the Durham Dales area
  • Prepared to work out of hours on a staff rota
  • Self-directed practitioner
  • Highly motivated
  • Enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).