Job description

Job responsibilities

Health and Wellbeing Coaches support people to take proactive steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills and confidence or to build their patient activation – in managing their health and care, to improve their health outcomes and quality of life. Health coaches do this by coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives and providing interventions such as self-management education and peer support.

You will manage a caseload of patients, according to the needs, priorities and support required by individuals in the caseload. Your caseload will include patients with chronic diseases, with pre-diabetic and newly diagnosed Type 2 diabetic patients being a particular priority. You will support, motivate, and encourage patients to make positive lifestyle changes, including diet and exercise, to help improve their health and wellbeing. You will also support initiatives to improve the health and wellbeing of local NHS staff.

The successful candidate will be kind, reflective and self-aware and will enjoy working with a wide range of people. They will have good communication and negotiation skills and a firm belief that people have untapped resources within them, that can be unleashed by providing a high quality, non-judgemental service. They will be proactive with a flexible attitude, keen to work as part of a team and committed to developing themselves in this skilled role and will support colleagues to do the same.

Person Specification

Qualifications

Essential

• Be willing to attend training with a non- clinical SSM health coaching skills programme (minimum 4 days)
• Health related qualifications minimum level 3 e.g. Health and Well-being Coaching, nutrition, weight management, personal training, diabetes

Desirable

• Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organisation
• Personalised Care Institute (PCI) accredited trainer or organisation

Experience

Essential

• Experience of using coaching approaches/frameworks and models or other similar helping strategies e.g. Motivational Interviewing
• Experience of working in a multidisciplinary team
• Experience of working in health and social care care/community development setting or similar

Desirable

• Experience of successful partnership working across statutory, voluntary and community sector
• Experience of working in a primary care setting
• Networking experience
• An understanding of the biopsychosocial model of health and the social determinants of health.

Skills & Knowledge

Essential

• Understanding how to apply health coaching in group settings
• Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
• Demonstrable skills in supporting behaviour change
• Excellent group and one-to-one facilitation skills including conflict resolution
• Skilled in active and reflective listening, building trust and rapport quickly
• Good people management skills
• Ability to work with minimal supervision and act decisively and ask for help when needed
• Proficient in MS Office and web-based services
• Ability to travel across multiple sites with full UK driving license

Desirable

• A good understanding of the evidence base and development of self- management in the UK
• Understanding of the importance and process of helping people with long- term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available, such as the Patient Activation Measurement
• (PAM)
• Excellent communication and presentation skills
• Experience with SystmOne and EMIS clinical record systems

Other

Essential

• Meets DBS reference standards and criminal record checks
• Ability to work flexible hours and travel out of area as necessary

Desirable

• Proficient speaker of another language to aid communication with people in the community for whom English is a second language

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job description

Job responsibilities

• Assess patients presenting with acute illness or for review of chronic disease conditions
• Undertake home visits for acute illness or chronic disease management
• Diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis
• Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly
• Assess, diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs
• Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate)
• Diagnose and manage both acute and chronic conditions, integrating both drug- and nondrug-based treatment methods into a management plan
• Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols and formularies
• Work with patients and their carers in order to support compliance with and adherence to prescribed treatments
• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care
• Assess, identify and refer patients presenting with mental health needs in accordance with the NSF for Mental Health
• Undertake minor surgery as appropriate to competence
• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
• Communicate with and support patients who are receiving bad news
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
• Maintain effective communication within DDHF and with external stakeholders
• Attend and contribute to team meetings
• Undertake mentorship for more junior staff, assessing competence against set standards

Person Specification

Qualifications

Essential

• Registered first level nurse
• Relevant nursing/health degree
• Mentor/teaching qualification
• Non-medical independent nurse prescriber
• Msc in Advanced Clinical Practitioner or equivalent OR must be willing to work towards

Knowledge & Skills

Essential

• Advanced clinical skills
• Management of patients with long-term conditions
• Management of patients with complex needs
• Clinical examination protocols and procedures
• Boundaries of own role and other roles in a nurse-led service
• NSF, NICE guidelines
• Local and national health policy and wider health economy
• Clinical governance issues in primary care
• Patient group directions (PGDs) and associated policy usage
• Clinical leadership skills
• Communication skills, both written and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Change management
• Teaching and mentorship
• clinical setting Resource management

Desirable

• Knowledge of public health issues
• Able to identify determinants on health in the area
• Knowledge of public health issues in the area

Experience

Essential

• Minimum 2 years post registration experience
• At least 2 years recent primary and community nursing experience
• Nurse-led management of minor illness, minor ailments and injuries
• Nurse-led triage including telephone triage
• Partake in clinical audit

Desirable

• Project management
• Working with community development initiatives
• Health-needs assessment
• Home visit assessment of patients
• Community nursing specialist qualification
• Leadership in quality initiatives such as clinical benchmarking
• Clinical supervision training and experience

Other

Essential

• Full UK driving Licence
• Willingness to travel throughout the Durham Dales area
• Prepared to work out of hours on a staff rota
• Self-directed practitioner
• Highly motivated
• Enthusiastic

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).